Refund policy

Returns and refunds

Changed your mind?
You have 30 days from the day after delivery to tell us you want to return an item. This is longer than the 14 days the law gives you.

How to return
1. Email Dan@norst.co.uk with your order number and the items you are returning.
2. We will reply with the return address.
3. Send the items back within 14 days of telling us, using a tracked service. Keep your proof of postage.

You pay the cost of return postage, unless the item is faulty or not as described.

Please handle items only as you would in a shop before you decide to keep them. If an item comes back used, marked or damaged beyond that, we may reduce your refund to reflect the loss in value.

Your refund
We refund the price of the items and the standard delivery cost you paid, to your original payment method, within 14 days of receiving the items back, or of you giving us proof that you have sent them, whichever is sooner.

Faulty or damaged items
By law, our goods must be as described, fit for purpose and of satisfactory quality. If something is faulty or not as described, contact us and we will repair, replace or refund it. Within 30 days of delivery, you can reject a faulty item for a full refund. If an item arrives damaged, please email us within 7 days with photos and your order number so we can put it right quickly. This does not limit your legal rights.

1 year guarantee on balance boards
Balance boards carry a 1 year guarantee from the date of delivery against defects in materials and workmanship. It does not cover normal wear and tear, accidents, misuse, use not in line with our instructions, or changes made to the board. To claim, email Dan@norst.co.uk with your order number, a description and photos. If the guarantee applies, we will repair or replace the board, or refund you if neither is possible. The guarantee is in addition to your legal rights and does not affect them.

Contact
Dan@norst.co.uk, Norst Ltd.