Returns Policy - Norst - Satisfaction Guaranteed

Easy Returns and Exchanges - Norst's Hassle-Free Policy

At Norst, we stand behind the quality of our products and want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return an item. Our returns policy is designed to make the process as simple and easy as possible.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Eligibility

Our returns policy applies to all products purchased on our website or in-store. Items must be returned within 14 days of receipt and must be in their original, unworn, and unused condition with all tags attached.

Return Process

To initiate a return, please contact our customer service team at [email or contact number] to request a return form. Once we receive your request, we will send you a return form and instructions on how to return your item.

Please note that you are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method, as we cannot be responsible for lost or damaged packages.

Refunds

Once we receive your returned item and confirm that it meets the eligibility criteria outlined above, we will process your refund. Refunds will be issued to the original form of payment and can take up to 7-10 business days to process.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team here to request an exchange form. We will do our best to accommodate your request, but please note that availability is not guaranteed.

Final Sale Items

Final sale items, including items bought on sale or with a discount code, are not eligible for returns or exchanges.

In the rare case that an item is defective or arrives damaged, please contact our customer service team immediately so that we can resolve the issue.

We hope that you are happy with your purchase, but if you have any issues or concerns, please don’t hesitate to contact us. Our goal is to make sure that every customer is satisfied with their experience.